Returns Policy

You may return most new, unopened items for any reason within 30 days of delivery for a store credit.

You may receive either a store credit or refund as well as return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Be sure to describe the problem if there is an error or defect. We'll notify you via e-mail of your store credit or refund once we've received and processed the returned item(s).

You should expect to receive your refund or credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

Our goal is to process and ship orders within one to two business days. If you need items by a particular date, please make note of it on your order, and we will try to fulfill the request. Availablity of products may change. Colors and styles may vary from those pictured on the website, largely due to differences in monitor resolutions and color balances.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

The $5 flat rate shipping is generally sent via U.S.Postal Service 1st Class Mail. This is quite fast in itself, and - depending on your location - may be as fast or faster than some of the Express options! This also enables us to ship to U.S. Post Office Boxes. Please note that if you select other shipping options, you must provide a street address.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.